CS Specialist I - Customer Service Center
Skills
Banking ServicesCareer DevelopmentCoachingProtocolsCompliance TrainingCustomer Relationship ManagementDe-Escalation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High school diploma or GED required
- At least one year of customer service experience required
- At least one year of contact center experience or equivalent required
- Strong time management skills
- Ability to work independently and multitask in a fast-paced environment
- Ability to work flexible hours and outside normal banking hours
- Effective communication skills with empathy and active listening
- Ability to maintain confidentiality
- Proficiency with personal computers home networking and bank-supported devices and browsers
- Ability to type with speed and accuracy
- Ability to operate phones computer and peripherals
Nice to have
- Professional demeanor
- Positive attitude
- Adaptable
- Customer focused
- Detail oriented
- Collaborative
- Calm under pressure
Day to day
- Handle inbound customer calls across account questions product details digital banking debit card and policy inquiries
- Resolve issues independently using training reference materials while maintaining courteous professional service
- De-escalate difficult situations complete customer transactions correct account information and follow cases through to resolution