RemotevilleRemote Customer Architect Job in UK honeycomb.io
Customer Architect honeycomb.io
£139000 - £154000
EngineeringSoftware DevelopmentWeb ApplicationsCloud ApplicationsCustomer ExperienceCustomer SuccessInfrastructure
Senior (5-8 years) -
UK
Honeycomb is the observability platform that enables engineering teams to find and solve problems they couldn’t before.
230+ employees
SaaSCloud ComputingMachine LearningDevOps
Role
Who you are
What the job involves
- Lead customers in the application of Honeycomb and Observability practices in order to meet customer’s stated technical and business goals.
- Partner with Customer Success Managers to articulate the Honeycomb value proposition vision and strategy to prospective customers.
- Become a subject-matter expert in the practice of Sampling and the operations of our Refinery sampling proxy.
- Work hands-on with teach coach and mentor engineering teams and leaders in Observability and SRE concepts.
- Troubleshoot and develop both technical and sociotechnical solutions to customer issues in ways that discrete roles (like Support and Development teams) cannot.
- Create high-quality reusable content including trainings talks blog posts white papers demos and examples.
- Representing the customer in internal meetings with Engineering and Product Management.
- Keeping up to date on Honeycomb technologies and product offerings.
Company
Company mission
Honeycomb is the observability platform that enables engineering teams to find and solve problems they couldn't before. Honeycomb’s approach is fundamentally different from other tools that claim observability, and is built to help teams answer novel questions about their ever-evolving cloud applications.Company values
- Innovative solutions
- Unified data
- Rapid insights
- Proactive problem-solving
- Empowering engineers