Customer Architect

Day to day

• Lead customers in the application of Honeycomb and Observability practices in order to meet customer’s stated technical and business goals.
• Partner with Customer Success Managers to articulate the Honeycomb value proposition vision and strategy to prospective customers.
• Become a subject-matter expert in the practice of Sampling and the operations of our Refinery sampling proxy.
• Work hands-on with teach coach and mentor engineering teams and leaders in Observability and SRE concepts.
• Troubleshoot and develop both technical and sociotechnical solutions to customer issues in ways that discrete roles (like Support and Development teams) cannot.
• Create high-quality reusable content including trainings talks blog posts white papers demos and examples.
• Representing the customer in internal meetings with Engineering and Product Management.
• Keeping up to date on Honeycomb technologies and product offerings.