RRemoteville
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Customer Care Associate

Skills
Attention To DetailBusinessCustomer Relationship ManagementCustomer SatisfactionCustomer ServiceCustomer SupportNegotiation
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Minimum 2 years customer care experience
  • Excellent attention to detail
  • Well organised and punctual
  • Team player
  • Honesty and professionalism
  • Diligent effort
  • Handle 50+ calls daily
  • Troubleshoot issues
  • Handle complaints and provide solutions
  • Think on your feet and use initiative
  • Liaise with dry cleaners and drivers

Nice to have

  • Passionate
  • Organised
  • Punctual
  • Professional
  • Proactive
  • Team-oriented

Day to day

  • Provide responsive customer care support across phone and other channels for busy customers.
  • Handle 50+ daily calls while resolving issues quickly and professionally.
  • Troubleshoot problems coordinate with dry cleaners and drivers and protect the quality of the ihateironing customer experience.