RRemoteville
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Customer Care Associate

Skills
Attention To DetailCustomer Relationship ManagementCustomer SatisfactionCustomer ServiceCustomer SupportNegotiationPublic Speaking
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Minimum two years previous customer care experience
  • Excellent attention to detail
  • Well organised and punctual
  • Team player
  • Honesty and professionalism
  • Willingness to work additional hours and weekends when required
  • Ability to handle 50+ calls daily
  • Strong troubleshooting skills
  • Experience handling customer complaints
  • Ability to think on your feet and use initiative
  • Able to liaise with dry cleaners and drivers
  • Must be able to attend three weeks training in London

Nice to have

  • Fast learner
  • Calm under pressure
  • Proactive
  • Customer focused
  • Positive attitude

Day to day

  • Handle a high volume of customer calls each day with professionalism and care.
  • Troubleshoot issues quickly and provide clear solutions to customer complaints.
  • Liaise effectively with dry cleaners and drivers to maintain a consistently excellent service.