Customer Care Associate
Skills
BusinessBusiness ManagementColorIT EscalationMicrosoft ExcelProceduralService Standards
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Extensive knowledge of the lettings industry with significant hands-on experience
- Exceptional attention to detail and clear professional communication skills
- Propertymark Level 3 qualification or currently working towards it or willing to complete
- Strong reporting skills with the ability to extract and present data effectively in Excel
- Excellent administrative and letter-writing abilities
- Confident problem-solver capable of managing legal and procedural queries from branch staff
- Collaborative team player with a proactive approach
- Proficient in Microsoft Office applications
Nice to have
- Detail-oriented
- Professional communicator
- Proactive
- Collaborative
- Confident problem-solver
Day to day
- Manage and resolve customer complaints with professionalism and care, protecting the company’s reputation.
- Provide administrative and technical support across customer care functions, keeping records accurate and service levels on track.
- Investigate complaints, draft clear written responses, and liaise confidently with complainants, branch teams, senior staff, and The Property Ombudsman.