RemotevilleRemote Customer Care Associate Job in Oregon, United States OnTrac
Customer Care Associate OnTrac
$ -
10-Key TypingTrainingCustomer ExperienceData EntryOralRAMSkilled Multi-TaskerTracking SystemsTyping
Entry-level/graduate - Junior (1-2 years)
OregonUnited States
On Time. On Point. OnTrac.
3745+ employees
eCommerceLogisticsCustomer serviceSupply Chain
Role
Who you are
- The ability to multi-task on a computer using multiple computer applications while on a phone call.
- Availability to work a variety of work shifts.
- The ability to talk with customers, listen attentively to concerns, express empathy and research problems for resolution.
- Strong written and verbal communication skills.
- Attention to details and data entry/typing 30 wpm (including 10 key).
- Successfully pass a pre-employment background and equipment check.
- Reliable internet connection.
- Reliable Windows PC - must have 8GB RAM.
What the job involves
- Talk with customers about the delivery of their packages, handling phone calls, researching and problem solving to ensure smooth package delivery.
- Document the delivery flow of a package into our tracking system.
- Assist customers, consumers, and delivery drivers throughout the lifecycle of a package delivery.
- Partner with our regional facilities to create an outstanding customer experience.
- Troubleshoot, research, resolve or escalate issues as necessary.
- Participate in continuous improvement efforts to help grow the business.
Application process
- Apply Now
Company
Company mission
OnTrac is the solution of choice for last-mile e-commerce deliveries that helps retailers and shippers build a competitive advantage through faster delivery times, lower costs, coast-to-coast coverage, and reliable on-time performance. OnTrac’s footprint stretches across the United States to reach approximately 70% of the population in 35 states and Washington, D.C. and enhance retailers’ ability to meet growing demand in the consumer e-commerce delivery market. OnTrac has evolved into a critical part of the e-commerce infrastructure and is trusted by leading retailers and shippers that desire reduced transit times and increased flexibility within their supply chains.Company benefits
- Fun work environment with opportunity for career advancement
- Friendly and creative Recognition and Reward programs
Company values
- Outstanding customer service
- Continuous improvement
- Efficient work environment
- Empathy
- Problem-solving