Proof is revolutionizing service of process.

Proof is a legal technology company that instantly connects law firms with independent process servers nationwide. Law firms can create electronic serve requests 24/7, receive live updates, see mapped verification of all attempts, and connect directly to servers in real time. 
 
Proof’s technology provides electronic time and date stamped proof that your serve was performed successfully plus a notarized affidavit from the server. 

Proof offers 1, 3 or 7 day service nationwide as well as internationally.

Proof

Nationwide Service of Process. Providing total transparency & verification of your serve from start to finish.

About Us

We're Proof, a fast-growing services company in the legal tech industry. Launched in 2018, Proof is disrupting the service of process industry by creating the first legal technology of its kind that directly connects law firms with a national network of independent process server professionals and agencies for the delivery of legal documents. The Proof platform locates the closest process server for each delivery and provides live updates verified with GEO location mapping. Hundreds of law firms and individuals per week sign up to take advantage of Proof's revolutionary technology, and we continue to develop new legal technology. Our team is growing, and we're looking for great people who want to have fun and grow with us.

We welcome people from all backgrounds who seek the opportunity to help build a future where access to legal services is readily available, affordable, and efficient. If you have the curiosity, passion, and collaborative spirit to achieve the fundamental change of an outdated industry, come work with us.

About The Role

We're looking for enthusiastic individuals who are customer-friendly and results-oriented. As a Customer Care Generalist, you will be primarily responsible for managing initial customer interactions to address questions, resolve minor issues, and ensure the highest level of customer satisfaction. You will support customers via phone, email, and chat, providing efficient and effective solutions to their queries. This position offers a great opportunity for individuals who are eager to learn and grow within our company.

Key Responsibilities

Customer Interaction: Respond to customer inquiries via phone, email, and chat, providing clear and helpful information.Issue Resolution: Address and resolve Level 1 issues, ensuring a quick and satisfactory resolution for the customer.Problem-Solving: Use provided resources and tools to solve common customer problems.Documentation: Maintain accurate records of customer interactions and issues in the customer support system.Collaboration: Work closely with Level 2 Specialists and other team members to escalate complex issues when necessary.Customer Satisfaction: Ensure customer satisfaction goals are met or exceeded by providing friendly and efficient service.Feedback: Provide feedback to the Customer Care Lead on recurring issues and suggest improvements to enhance the customer experience.Support Diverse Stakeholders: Provide support to Process Servers, Clients, and Internal teammates, ensuring their diverse needs are met effectively.

Qualifications

Experience: Previous experience in customer service or a related field is preferred, but not required.Communication Skills: Excellent verbal and written communication skills. Ability to convey information clearly and effectively.Customer Focus: Passion for helping customers and providing a high level of service. Ability to handle interactions with patience and empathy.Problem-Solving Skills: Basic problem-solving skills with the ability to follow provided guidelines and resources to resolve issues.Team Player: Ability to work collaboratively with other team members.Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.Detail-Oriented: Strong attention to detail and organizational skills.Motivated: Self-motivated and eager to learn and grow in a fast-paced environment.

Compensation

Hourly wage $21.00 to $23.00 dependent on experience and location

Eligible to participate in company bonus plan

Benefits

Full time, hourly positionMedical, dental, vision, disability insurance, and 401k availableRemote work positionPhone and Internet monthly stipendFlexible time off and paid holidaysEquipment provided

E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

Application Deadline

August 12, 2024

Customer Care Generalist

What the job involves

Day to day