RRemoteville
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Customer Care Specialist I

Skills
Account ManagementActive ListeningAirline TicketingCustomer ExperienceCustomer Relationship ManagementPassword ResetsProduct Marketing
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree preferred
  • Proven customer support or client service experience
  • Strong phone and email contact handling skills
  • Active listening skills
  • Familiarity with CRM systems and practices
  • Excellent communication skills
  • Strong problem-solving skills
  • Ability to multitask prioritize and manage time effectively
  • Technical support experience is an advantage
  • Knowledge of Maryland/MVA title and registration rules and regulations preferred

Nice to have

  • Customer orientation
  • Adaptability
  • Professional demeanor
  • Collaboration
  • Attention to detail

Day to day

  • Respond to customer inquiries quickly and professionally across phone email chat and support tickets
  • Provide Tier 1 troubleshooting for standard account configuration and password reset issues while maintaining a calm customer-focused approach
  • Document inquiries resolutions and follow-up actions accurately and collaborate across teams to resolve more complex issues