Customer Care Specialist
Skills
Software As A ServiceAirline TicketingBusiness Process ImprovementCSSCustomer ExperienceCustomer SuccessHTML
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Exceptional oral and written communication across phone email chat and social channels
- Strong organizational skills to manage multiple customer questions and assignments
- High emotional intelligence with the ability to empathize and adapt
- Highly process-oriented and resourceful when answers or processes do not exist
- Ability to work collaboratively in a matrixed environment
- Mission-driven mindset with a passion for helping nonprofits
- Customer service experience supporting a wide range of issues
Nice to have
- Nonprofit experience
- CRM system familiarity
- Basic HTML/CSS knowledge
- Remote work tool familiarity
- Chicago or San Diego area
Day to day
- Answer customer questions about GoFundMe Pro products and services with empathy and clarity
- Provide technical troubleshooting account support and product education to nonprofit customers
- Collaborate across teams to resolve complex issues quickly and improve customer experiences
- Serve as the voice of the customer by sharing insights with the product team
Hiring process
- Fill out the accommodation form if you require assistance
- Submit your application and resume
- Complete the hiring process evaluation with GoFundMe staff