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Customer Care Specialist
Skills
CoachingContact CentersCustomer Relationship ManagementData PrivacyHealthcareIT EscalationMedical Devices
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Associate or bachelor's degree required
- 3-5 years of customer service call center or customer support experience required
- Healthcare medical device or other regulated industry experience preferred
- Previous remote work-from-home customer service experience preferred
- Excellent verbal and written communication skills with active listening
- Strong organizational time-management and multitasking skills
- Ability to accurately document customer interactions across multiple systems
- Proficiency with Microsoft Office CRM platforms and computer-based systems
- Strong data entry problem-solving and critical-thinking skills
- Ability to navigate multiple screens systems and communication channels simultaneously
- Comfortable working in a performance-driven environment with KPIs QA standards and coaching feedback
- Ability to adapt to changing processes technologies and customer needs
- Ability to maintain professionalism and composure under pressure
- Reliable high-speed internet connection and dedicated distraction-free workspace required
- Ability to maintain confidentiality and comply with HIPAA and company data security standards
- Ability to work scheduled shifts without ongoing interruptions
Nice to have
- Client focused
- Empathetic
- Detail oriented
- Professional demeanor
- Independent worker
- Fast-paced adaptable
Day to day
- Respond promptly and professionally to customer inquiries across phone email and chat in a fast-paced virtual contact center
- Support customers and patients with order management product questions troubleshooting complaint resolution and service follow-up
- Document interactions accurately in CRM and internal systems while maintaining empathy professionalism and HIPAA compliant confidentiality