RRemoteville
Vitality Group Inc. logoVitality Group Inc.

Customer Care Specialist

Skills
Customer ExperienceCustomer ServiceCustomer SupportEventsImage CaptureOrganization SkillsTechnical Support
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Effective communication skills
  • Strong organization skills
  • Ability to manage multiple priorities
  • Customer focused and responsive
  • High School Diploma

Nice to have

  • Customer service experience
  • Health or wellness background

Day to day

  • Provide responsive telephone support to members and handle inquiries quickly and accurately
  • Process and direct submissions, submit requests to the correct departments, and help prevent recurring issues
  • Resolve escalated issues promptly, educate customers on the program and website navigation, and identify process improvements