Customer Care Tax Expert
Skills
Analytical SkillsCritical ThinkingCustomer ExperienceJurisdictionMicrosoft ExcelOrganizational InitiativesRoot Cause
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years of experience focused on customer satisfaction and customer experience
- 1+ years of payroll service bureau experience
- Knowledge of payroll taxes including federal state local and paid family leave
- Ability to work independently and manage competing priorities in a changing environment
- Strong communication critical thinking and problem-solving skills
- Strong organizational skills and time management
- Experience handling sensitive and confidential information
- Proficient in Microsoft Excel and Google Suite
Nice to have
- MasterTax experience
- FPC certification
- CPP certification
- Associates degree
- Bachelor’s degree
Day to day
- Research and resolve payroll tax notices and customer-raised issues with clear root cause analysis and practical recommendations
- Support customers across phone email and chat while delivering a customer-first experience and accurate tax guidance
- Partner with internal teams and tax agencies to maintain payroll tax accounts filings payments and jurisdiction updates
- Guide customers through TPA setup POA documentation and special tax-related requests while improving process efficiency
Hiring process
- Apply today