What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Fluency in French and English, with Spanish as a plus
- At least one significant experience in a customer service role
- Demonstrating empathy, autonomy, proactivity, and quick learning ability
- Showing curiosity, attention to detail, and an interest in the banking sector and basic web development knowledge
Day to day
- Responding to customer inquiries and creating tickets for reported issues
- Finding suitable solutions based on context and escalating when necessary
- Participating in the creation and updating of support materials and the Help Center
- Collecting and relaying customer feedback for continuous improvement
- Maintaining a satisfactory level of customer satisfaction according to KPIs
Hiring process
- Call with VP of Engineering & Operations (30 min)
- Call with Customer Care (30 min)
- Technical test to send by mail
- Call with CTO (30 min)
- Call with CEO (30 min)