RemotevilleRemote Customer Care Technical Job in UK Fintecture
Customer Care Technical Fintecture
£ -
French
Entry-level/graduate - Junior (1-2 years)
UK
Transforming the payment by bank transfer
70+ employees
Fintech
Open for applications
Role
Who you are
- Fluency in French and English, with Spanish as a plus
- At least one significant experience in a customer service role
- Demonstrating empathy, autonomy, proactivity, and quick learning ability
- Showing curiosity, attention to detail, and an interest in the banking sector and basic web development knowledge
What the job involves
- Responding to customer inquiries and creating tickets for reported issues
- Finding suitable solutions based on context and escalating when necessary
- Participating in the creation and updating of support materials and the Help Center
- Collecting and relaying customer feedback for continuous improvement
- Maintaining a satisfactory level of customer satisfaction according to KPIs
Application process
- Call with VP of Engineering & Operations (30 min)
- Call with Customer Care (30 min)
- Technical test to send by mail
- Call with CTO (30 min)
- Call with CEO (30 min)
Company
Company mission
Fintecture is revolutionizing instant bank transfer payments through open banking, providing seamless and efficient solutions for businesses and customers.Company benefits
- Remote work contracts in multiple European countries
- Varied tasks in a stimulating work environment
- Opportunities for career growth and professional development
- Innovative projects in an international context
- Company culture focused on innovation and collaboration
- Flexibility and adaptability in a human-sized adventure
Company values
- Innovation
- Collaboration
- Continuous Improvement
- Customer Satisfaction