Fintecture is transforming transfer payments, enabling businesses to free up their turnover in any purchase scenario (online, in-store, remote orders), for immediate or future payment, with 7,000 European customers.

Fintecture

 Responding to customer inquiries and creating tickets for reported issues.  Finding suitable solutions based on context and escalating when necessary.  Participating in the creation and updating of support materials and the Help Center.  Collecting and relaying customer feedback for continuous improvement.  Maintaining a satisfactory level of customer satisfaction according to KPIs. 

Remote Customer Care Technical, UK

 Assisting customers with technical issues and providing solutions.  Troubleshooting problems using Datadog, logs, and SQL databases.  Creating and managing support tickets and providing technical insights to various teams. 

Remote Technical Customer Support Engineer, UK

Transforming the payment by bank transfer

Fintecture remote work and careers

About Fintecture

Mission and direction

Company values