Customer Enablement Executive
Skills
Client RapportContact CentersCustomer ExperienceCustomer SatisfactionCustomer SupportProduct Road MappingService-Level Agreements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Highly proactive with a knack for spotting improvement opportunities.
- Capable of autonomous decision-making with a significant impact on customer experience.
- Experienced in customer support within a SaaS environment, with a proficiency in tools like Intercom or Zendesk.
Nice to have
- Intercom
- Zendesk
- SaaS experience
Day to day
- Act as the first point of contact with Legl’s users engaging in both proactive and reactive support.
- Identify recurring customer issues and devise effective solutions.
- Utilize advanced technology, like AI, to enhance customer support and reduce manual tasks.