RemotevilleRemote Customer Enablement Executive Job in London, UK Legl
Customer Enablement Executive Legl
£ -
Client RapportContact CentersCustomer ExperienceCustomer SatisfactionCustomer SupportProduct Road MappingService-Level AgreementsSoftware As A Service
Junior (1-2 years) - Mid-level (3-4 years)
LondonUK
Legl helps law firms digitise and automate core business operations like payments, onboarding and AML compliance.
65+ employees
SaaS
Role
Who you are
- Highly proactive with a knack for spotting improvement opportunities.
- Capable of autonomous decision-making with a significant impact on customer experience.
- Experienced in customer support within a SaaS environment, with a proficiency in tools like Intercom or Zendesk.
Desirables
- Intercom
- Zendesk
- SaaS experience
What the job involves
- Act as the first point of contact with Legl’s users engaging in both proactive and reactive support.
- Identify recurring customer issues and devise effective solutions.
- Utilize advanced technology, like AI, to enhance customer support and reduce manual tasks.
Company
Company mission
Legl is on a mission to empower law firms to drive operational efficiencies and free up their time to focus on creating meaningful client experiences.Company benefits
- Dynamic remote-flexible work culture
- Events for team socialization
- Access to psychotherapist and well-being budget
- Learning and development budget
Company values
- Innovation
- Empowerment
- Collaboration
- Customer-centric