Customer Enablement Specialist
Skills
DevopsAdoptionCustomer SuccessEasily AdaptableLearning ManagementPlaysProject Coordination
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Excellent organizational and time-management skills
- Strong project coordination and project management abilities
- Ability to design clear engaging visually compelling PowerPoint presentations
- Strong written communication skills
- Strong verbal communication and interpersonal skills
- Ability to present information clearly and facilitate productive discussions
- Experience using AI tools to improve efficiency and support scalable outreach
- Ability to review customer data identify trends and translate findings into actions
- Ability to collaborate effectively across multiple departments and stakeholder groups
- Strong attention to detail accountability and follow-through
- Comfortable learning new software applications technical concepts and business systems
- Ability to work independently while contributing within a collaborative cross-functional team
Nice to have
- Customer-focused mindset
- Professional customer communication
- Presentation design
- Business storytelling
- Data-informed decision-making
- Project coordination
- Cross-functional collaboration
- Process improvement
- AI-enabled productivity
- Problem-solving
- Resourcefulness
- Technical curiosity
- Ownership
- Accountability
- Adaptability
- Attention to detail
Day to day
- Partner with Customer Success Managers to monitor adoption engagement and account health while identifying risks and opportunities for greater customer value
- Prepare polished Quarterly Business Reviews executive presentations usage summaries and value-focused recommendations that support retention and expansion
- Coordinate Skillable training lab initiatives across cross-functional teams by managing priorities timelines documentation testing and ongoing program improvement
Hiring process
- Apply through the job posting