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CareStream Advisory Group logoCareStream Advisory Group

Customer Engagement Advocate

Skills
Account ManagementAnalytical SkillsCustomer EngagementCustomer Relationship ManagementCustomer SupportGEDProduct Marketing
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • High School Diploma or GED
  • Minimum of 3 years' experience in sales sales support implementation benefit administration or customer service
  • Strong customer service skills
  • Knowledge of claims and benefits
  • Ability to manage high-volume workloads

Nice to have

  • Client-focused
  • Relationship-driven
  • Collaborative
  • Detail-oriented

Day to day

  • Serve as the main contact for clients' HR staff and answer service questions with accuracy and care
  • Use communication analytical and problem-solving skills to resolve inquiries and coordinate smoothly with internal partners
  • Build trusted client relationships and support account managers with educational and communication meetings