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Customer Engineer
Skills
Computer ScienceDevopsSoftware As A ServiceAdoptionBig DataDatabasesMaster Data Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in Computer Science or equivalent field of study
- 3+ years of experience with on-premise or cloud Data Unification solutions
- 3+ years of experience supporting enterprise SaaS products in a customer-facing role
- 3+ years of experience with Public Clouds AWS GCP or Azure and their services
- 3+ years of experience with REST APIs and integration tools
- 3+ years of experience as a software engineer support engineer or solution engineer supporting enterprise-focused applications
- Experience in data management master data management analytics and big data platforms and technologies
- Experience in hands-on programming such as Python or Java
- Experience in object-oriented design data structures algorithm design problem-solving and complexity analysis
- Experience with RESTful API development and debugging Postman
- Experience with web UI development with JavaScript frameworks
- Working knowledge of scalable and distributed data systems using distributed file systems Java and cloud technology
Nice to have
- Customer-focused
- Collaborative
- Independent
- Proactive
- Detail-oriented
Day to day
- Provide expert technical support to high-value customers and partners across complex product issues
- Investigate, reproduce, troubleshoot, and resolve technical problems using deep product and systems knowledge
- Collaborate with Engineering, DevOps, Product, and clients to prevent escalations and improve customer success