Customer Excellence Platform Specialist
Skills
Continuous ImprovementData AnalyticsDatabasesEnterprise SystemsOptimizationPlatform DesignRoot Cause Analysis
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong experience working with complex platforms or enterprise systems
- Proven ability to investigate and resolve technical issues in operational environments
- Experience with APIs system integrations and data analysis tools
- Background in customer operations service delivery or managed services environments
- Ability to communicate technical concepts clearly to technical and non-technical audiences
Nice to have
- Analytical
- Collaborative
- Curious
- Detail-oriented
- Problem solver
Day to day
- Acts as the technical SME for ENSEK’s Ignition platform, deeply interrogating configuration, workflows, data structures and system behaviour.
- Investigates issues using API logs system data and data platforms to uncover root causes, defects and integration challenges.
- Creates test environments and runs live demonstrations to replicate customer scenarios, explain platform behaviour and support better platform usage.