RRemoteville
Work From Home Co. logoWork From Home Co.

Remote Customer Experience Assistant

Skills
Bank ConfirmationChatClient-FocusedTrainingContact CentersCustomer SatisfactionHelping Clients
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Must be 18 years of age or older
  • Prior experience in customer service hospitality call center or virtual support is preferred
  • Excellent written and verbal communication skills
  • Strong organizational and multitasking abilities in a remote setting
  • Tech-savvy and comfortable using email chat and virtual tools for daily communication
  • Must have a reliable internet connection

Nice to have

  • Detail-oriented
  • Client-focused
  • Tech-savvy
  • Organized
  • Flexible

Day to day

  • Work closely with clients via email chat and phone to deliver timely helpful and accurate support
  • Guide clients through service options confirm key details and help finalize bookings timelines and itineraries
  • Coordinate smoothly with internal teams to resolve questions changes and escalations while ensuring a seamless experience