Customer Experience Associate
Skills
Airline TicketingChatContinuous ImprovementCustomer ExperienceEvent TicketingMicrosoft 365Product Quality
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1-3 years relevant work experience
- Strong problem-solving skills and thoughtful real-time decision making
- Clear confident communication when explaining solutions and setting expectations
- Comfort using helpdesk or ticketing software
- Working knowledge of Microsoft 365 preferred
- Experience in a direct-to-consumer environment preferred
Nice to have
- Thorough
- Dedicated
- Empathetic
- Easy to work with
- Quick learner
- Independent
Day to day
- Handle customer questions and issues across phone email chat and text with speed and confidence
- Diagnose product and service problems then explain clear next steps and practical solutions
- Use empathy and sound judgment to support pet parents and prevent repeat issues
- Contribute to team projects continuous improvement and goal setting while working independently