Customer Experience Associate
Skills
ContextCustomer ExperienceCustomer SuccessCustomer SupportEngineeringResearch SkillsSignal
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years of customer support or customer success experience in a B2B environment within accounting payments and adjacent industries
- Experience in integration heavy environments
- Able to start at 8AM ET
- Demonstrable AI-native workflow with daily use of AI tools
- Strong written communication skills with clear warm precise responses
- Comfort with ambiguity in an early stage environment
- Technical curiosity to understand basic errors and workflows
- High ownership mindset with proactive problem solving
Day to day
- Own inbound support across email chat and calls from triage to resolution
- Synthesize patterns from customer issues into clear product feedback and bug reports
- Maintain the help center FAQs and support systems to scale knowledge efficiently
- Partner cross-functionally with product engineering and support operations to resolve issues and improve the customer experience