RRemoteville
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Customer Experience Associate

Skills
ShopifyBrand LoyaltyCross-Functional Team LeadershipCustomer ExperienceCustomer InteractionHospitality IndustryMarketing
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 1-2 years of experience in customer support retail hospitality or similar service role
  • Strong communication skills with an inquisitive nature
  • Ability to work weekends and occasional holidays
  • Proficiency in cross-functional collaboration
  • Familiarity with Shopify and Gladly is a plus

Nice to have

  • Integrity
  • Initiative
  • Collaborative spirit
  • Open mindedness
  • Willingness to learn
  • Polished

Day to day

  • Deliver exceptional customer service across email phone and social channels with a polished and proactive approach
  • Resolve order issues coordinate with shipping carriers and remove obstacles to create a seamless luxury experience
  • Collaborate with cross-functional teams maintain accurate records and identify trends to improve the customer journey
  • Build brand loyalty by staying current on products policies pricing delivery times and promotions