RRemoteville

How Remoteville checks and expires listings

Vector Security logoVector Security

Customer Experience Associate

Skills
Analog-To-Digital ConvertersBusiness IntelligenceContact CentersCustomer DataCustomer ExperienceCustomer Relationship ManagementIT Escalation
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • High School Diploma or equivalent
  • One year of relevant customer service experience in an omnichannel or multichannel call center environment
  • Strong verbal and written communication skills
  • Demonstrate empathy and patience with irate or frustrated customers
  • Excellent spelling and grammar
  • Efficiently resolve customer issues using available tools and resources
  • Know when and how to escalate issues to higher-level support
  • Able to meet customer deadlines
  • Working knowledge of Microsoft Office Programs
  • Must be able to text email online chat and social media
  • Familiarity with CRM systems
  • Ability to use a unified agent desktop integrating communication channels and customer data
  • Able to obtain and maintain state licenses and technical certification as needed
  • Complete and pass ADC training in first 90 days
  • Able to work from home without distraction

Nice to have

  • Empathy
  • Patience
  • Attention to detail
  • Customer focused
  • Adaptable
  • Professionalism

Day to day

  • Handle inbound customer interactions across phone email chat social media and SMS in a seamless omnichannel environment
  • Provide positive customer experiences by answering questions updating accounts resolving concerns and escalating technical issues when needed
  • Accurately document customer interactions review open work orders and make outbound outreach to resolve issues and support service goals