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Max Accelerate Technology Group logoMax Accelerate Technology Group

Customer Experience Cloud & AI SME

Skills
AdoptionCustomer ExperienceData AnalyticsEasily AdaptableEnhanced Data Rates For GSM EvolutionOptimizationProcess Optimization
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2+ years of experience in Salesforce Experience Cloud and Service Cloud or equivalent self-service portal expertise
  • Hands-on knowledge of Einstein AI NLP chatbot development and automation workflows
  • Experience with Salesforce Flow Omni-Channel Routing and case automation
  • Familiarity with third-party AI automation and chatbot platforms outside Salesforce
  • Knowledge of API integrations RPA and machine learning-driven automation
  • Strong problem-solving and analytical skills
  • Excellent communication and presentation skills
  • Ability to learn quickly and stay updated on AI and self-service technologies

Nice to have

  • Customer experience focus
  • AI curiosity
  • Digital transformation mindset
  • Client-facing
  • Analytical thinking
  • Adaptable

Day to day

  • Design, configure, and enhance Salesforce Experience Cloud self-service portals for intuitive customer journeys.
  • Implement AI-driven workflows, virtual agents, and automation to improve customer support and case resolution.
  • Work with clients and internal teams to deliver cross-platform AI integrations, optimize service operations, and mentor organizations on AI adoption.