Customer Experience (CX) Associate
Skills
Airline TicketingContinuous ImprovementCraftsCustomer ExperienceEvent TicketingMicrosoft 365Technical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1-3 years relevant work experience
- Strong problem-solving skills and sound real-time decision-making
- Clear confident communication especially when explaining solutions and expectations
- Comfort using helpdesk or ticketing software
- Working knowledge of Microsoft 365 is preferred
- Experience in a direct-to-consumer environment is preferred
Nice to have
- Thorough
- Dedicated
- Empathetic
- Easygoing
- Adaptable
- Independent
Day to day
- Serve as the voice of the brand across social channels marketplaces reviews chat and text.
- Diagnose customer problems explain clear next steps and guide people to confident outcomes.
- Monitor review platforms respond with empathy and help improve the customer experience through thoughtful resolution and trend tracking.