Customer Experience (CX) Associate
Skills
Airline TicketingContinuous ImprovementCraftsCustomer ExperienceEvent TicketingMicrosoft 365Technical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1-3 years relevant work experience
- Strong problem-solving skills and ability to make thoughtful decisions in real time
- Clear confident communication especially when explaining solutions or setting expectations
- Comfort using helpdesk or ticketing software
- Working knowledge of Microsoft 365 preferred
- Experience in a direct-to-consumer environment preferred
Nice to have
- Thoroughness
- Dedication
- Empathy
- Ease
- Adaptable
- Independent
Day to day
- Serve as a frontline CX representative across social channels marketplaces reviews chat and text to diagnose customer problems and guide them toward clear solutions.
- Craft thoughtful empathetic review responses that address concerns track recurring issues and reflect the brand’s commitment to care and transparency.
- Contribute to team projects continuous improvement and goal-setting while collaborating with a CX Team Lead in a fast-paced customer-driven environment.