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Customer Experience Engineer
Skills
APIContextCustomer ExperienceCustomer InteractionDatabasesEventsHTML
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience troubleshooting modern front-end technologies such as Vite React Tailwind JavaScript HTML and CSS
- Familiarity with databases API integrations and Chrome DevTools
- Understanding of LLMs and expertise in crafting effective prompts for optimal AI responses
- Exceptional written communication and ability to explain complex concepts simply
- Customer-first mindset and comfort handling frustrated users
- Comfort representing a brand publicly and keeping conversations constructive kind and on-brand
- Ability to translate technical concepts into clear user-friendly explanations
- Fast learner who thrives in a fast-moving environment
- Located in a Western European or American timezone
Nice to have
- Empathetic
- Customer-focused
- Clear communicator
- Public-facing confidence
- Fast learner
Day to day
- Troubleshoot and resolve technical issues across Bolt.new and StackBlitz through email chat and occasional video calls
- Act as a public-facing expert and ambassador on social platforms and live events with empathy clarity and confidence
- Surface bugs product gaps and customer patterns to Product and Engineering with actionable context
- Create and improve documentation how-tos and AI knowledge base content that helps users succeed independently
- Collaborate with internal teams assist with QA and strengthen the feedback loop between customers and the product team