Remote Customer Experience Executive Job in United States HCLSoftware

Who you are

• Bachelor's degree or equivalent in business, IT/security, or related field
• Proficiency in understanding software products, licensing models, technical architectures, and technology stacks
• Strong communication skills with the ability to influence decision-making
• Excellent customer relationship management skills with a customer-centric mindset and passion for exceptional service
• Analytical skills with the ability to leverage data for decision-making
• Self-motivated, proactive, independent and team-oriented
• Strong attention to detail and organizational abilities
• Previous experience in customer service or a client-facing role is advantageous

Desirables

• Team player
• Customer-centric mindset

What the job involves

• Manage and grow the renewals business for HCLSoftware products by ensuring continued customer satisfaction and high renewal rates
• Foster strong relationships with High Touch customers and other customers when needed by serving as the primary point of contact for product-related adoption, consumption, and renewal discussions
• Identify expansion opportunities and manage attrition risk by proactively engaging with customers and monitoring their satisfaction and product usage
• Drive revenue growth through successful renewals by collaborating with account teams, Renewal Managers, business partners, and Client Directors to develop account plans and negotiate renewal terms
• Provide input into product development and enhancement initiatives based on industry trends, competitor offerings, and customer feedback
• Maintain accurate records of customer interactions and transactions in the CRM system