RRemoteville

How Remoteville checks and expires listings

Nodes & Links logoNodes & Links

Customer Experience Lead

Skills
Case StudiesCustomer ExperienceCustomer SatisfactionCustomer SuccessGoogle SheetsGoogle WorkspaceHubspot
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 3-5+ years of CS leadership in SaaS
  • Detail-oriented
  • Excellent relationship-building skills
  • Proven ability to mentor and manage
  • Proficiency in CRM, ideally Hubspot
  • Excellent presentation and communication
  • Experience with CS systems
  • Proficiency in Google Suite/Microsoft
  • Able to derive insights from large data sets
  • Customer obsessed
  • Comfortable with remote work and travel

Nice to have

  • Start-up experience
  • Construction industry experience
  • Project management qualifications

Day to day

  • Build and lead Customer Experience function, ensuring smooth client interactions.
  • Maintain relationships with key clients, address their needs, and ensure the value of Nodes & Links.
  • Collaborate across teams to enhance the customer journey and product integration.