Remote Customer Experience Manager Job in UK Mosaic by Penrose Education | ITE Platform

Who you are

• Passionate about enhancing adult learning and training using technology.
• Proactive self-starter with excellent organizational skills and a commercial mindset.
• Strong interpersonal skills and experience in customer-facing roles.
• Data-savvy with the ability to balance theoretical concepts with practical solutions.
• Experience in teaching or training highly desirable.

Desirables

• Teaching background
• Education sector experience

What the job involves

• Develop and maintain customer relationships.
• Champion the Mosaic product for high customer retention.
• Lead on developing proactive customer experience strategies.
• Manage new customer onboarding and training.
• Collaborate with marketing and product teams to leverage customer insights.
• Act as the primary contact for customer support.
• Analyze customer behavior to enhance service and product offerings.

Application process

• Closing date: 6th September
• Interview dates: week commencing 9th of September