Customer Experience Manager
Skills
Customer EngagementCustomer ExperienceCustomer SatisfactionCustomer ServiceCustomer SupportOrganization SkillsSolver
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Passionate about enhancing adult learning and training using technology.
- Proactive self-starter with excellent organizational skills and a commercial mindset.
- Strong interpersonal skills and experience in customer-facing roles.
- Data-savvy with the ability to balance theoretical concepts with practical solutions.
- Experience in teaching or training highly desirable.
Nice to have
- Teaching background
- Education sector experience
Day to day
- Develop and maintain customer relationships.
- Champion the Mosaic product for high customer retention.
- Lead on developing proactive customer experience strategies.
- Manage new customer onboarding and training.
- Collaborate with marketing and product teams to leverage customer insights.
- Act as the primary contact for customer support.
- Analyze customer behavior to enhance service and product offerings.
Hiring process
- Closing date: 6th September
- Interview dates: week commencing 9th of September