Customer Experience Specialist
Skills
BusinessChatCustomer ExperienceCustomer SatisfactionCustomer ServiceCustomer-Focused ServiceEnquiries
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Customer-focused problem solver
- Experience in live chat or inbound telephone enquiries
- Ability to plan organise and prioritise customer queries
- Strong clear communication skills
- Ability to collaborate effectively with colleagues and customers
- High standards of customer service and target achievement
Nice to have
- Professional
- Courteous
- Team-oriented
- Organised
- Flexible
- Customer-focused
Day to day
- Handle high-volume customer calls accurately and promptly
- Respond to emails messages and live enquiries with clear professional communication
- Support internal and external customers by resolving queries and ensuring bookings and information are correct
- Represent the company in a polished businesslike manner while consistently exceeding customer expectations
- Attend training and work collaboratively to improve service standards and customer satisfaction
Hiring process
- Apply anyway
- Email ProCareers@hss.com for questions