How Remoteville checks and expires listings
Customer Experience Strategist
Skills
Customer ExperienceCustomer InteractionCustomer JourneysData PrivacyDocumentationEventsHealthcare
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in business technology or equivalent work experience
- Required 5-8 years of professional customer experience related experience
- Certification from a recognized CX organization preferred
- Demonstrated experience researching trends and experiences
- Required experience interviewing stakeholders and documenting results
- Required knowledge of driving product ideas from concept to prototype
- Required experience leading VoC efforts at an enterprise level
- Required knowledge of healthcare industry practices HIPAA and data privacy practices preferred
- Ability to interact cooperatively and respectfully with others
Nice to have
- Strategic
- Innovative
- Collaborative
- Customer-focused
- Analytical
- Facilitation skills
Day to day
- Research and identify emerging experience trends to shape customer-focused improvements.
- Collaborate with business leaders to define vision statements and build future-state customer experiences.
- Lead journey mapping ideation and facilitated events that drive innovation design thinking and prototype development.
- Represent the voice of the customer across a portfolio of products and help align stakeholder needs with business goals.
- Document customer interactions findings and experience artifacts while supporting implementation of meaningful enhancements.