Customer Experience Systems Senior Associate
Skills
BusinessBusiness AnalyticsBusiness InsightsCustomer ExperienceData ArchitectureDatabasesOptimization
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Master’s degree in Data Science Information Systems or related field or foreign equivalent
- 2 years of experience in the job offered or related role
- 2 years of experience with Salesforce Service Cloud HubSpot or other CRM platforms
- 2 years of experience developing process optimization methods for CRM workflows
- 2 years of experience in CRM data quality monitoring analysis and management
- 2 years of experience coordinating tooling improvements across teams
- 2 years of experience designing CRM related reports and dashboards
Nice to have
- Analytical
- Collaborative
- Detail-oriented
- Process-driven
- Cross-functional
Day to day
- Analyze CRM data to uncover trends and insights that guide business decisions
- Develop and maintain Salesforce Service Cloud workflows that improve agent and system efficiency
- Coordinate data migration and system integration efforts to support seamless customer experience operations