Customer Insight & Engagement Officer
Skills
Analytical SkillsEmployee Assistance ProgramsFacilitationFosteringIdentifying TrendsPassportProduct Marketing
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Excellent written and verbal communication skills
- Ability to build strong relationships with communities
- Strong analytical skills to turn data into improvements
- Customer service experience in a professional or office setting
- Problem solving ability and calm approach under pressure
- Flexible proactive attitude and willingness to travel regularly
- Full UK driving licence
- Able to travel across London Essex Kent and the midlands
- Experience creating customer communications such as newsletters or engagement materials
- Sales or engagement experience desirable
- Housing or sector specific experience desirable
Nice to have
- Community focused
- Analytical mind
- Relationship builder
- Proactive approach
- Calm under pressure
Day to day
- Act as a visible link between customers operational teams and communities
- Gather customer insight from feedback surveys complaints and engagement activity
- Analyse trends and outcomes to drive service improvements and report progress to senior management
- Support customer forums scrutiny groups and local initiatives to strengthen relationships and brand awareness
Hiring process
- Apply below
- Contact Beth Dunford for discussion if needed
- Complete background identity security clearance and BPSS checks