Mears Group is a market-leading housing and care company that provides bespoke services to clients. The company provides and manages 11,000 homes for local and central government and is responsible for keeping 750,000 social housing homes in the UK in good repair. Mears has 6,500 employees and a nationwide footprint.

Mears Group PLC

 Manage customer engagement across central government contracts and strengthen stakeholder relationships.  Analyse customer feedback KPIs and audit results to identify service improvements and support continuous improvement.  Deliver training provide insight and represent the customer function in senior meetings and client engagements. 

Remote Customer Success Specialist, Gloucester, UK

 Focus on developing Repairs and Maintenance, Asset Management, and Capital/Planned works opportunities in the social housing sector.  Provide leadership and direction to the commercial team on strategic opportunities, bidding activity, and supporting operational teams during mobilisation.  Ensure tender methodology is effectively communicated nationally to operational/mobilisation teams and that established policies, processes, and procedures are followed.  Represent Mears in competitive dialogue environments to secure term R&amp;M, Asset Management, and Capital/Planned works contracts.  Report commercial, financial and risk considerations of bids/contracts to the board on a monthly basis.  Act as an ambassador for the Group, engaging with stakeholders at the highest level and presenting keynote speeches at industry conferences and other public events. 

Remote jobs at Mears Group PLC

About Mears Group PLC

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