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TLM Nexus

Brighton & Hove

TLM Nexus is recruiting for the role of Customer Integration Engineer. Customer Integration Engineer role supporting customer onboarding, adoption and value realisation for defence-sector software. The post also involves change management, product input and building effective customer relationships.

Role details

Location: Brighton & HoveWorking pattern: RemoteJob type: Full-timeSalary: £1500

What you’ll do

Maintain a strong understanding of the company’s service and product portfolio.Provide customer domain knowledge and expertise to the technical team.Use your knowledge to influence product development and service and product design early on.Onboard and integrate new functionality into the customer domain.Manage change and support user buy-in and engagement to maximise adoption after delivery.Identify and submit ideas for process improvement.Build and maintain effective business relationships with customers.Take ownership of the customer journey from onboarding through to value realisation.

What they’re looking for

Know Aviation Regulation Frameworks, Military Air Environment policy and processes, or equivalent.Be able to hold or achieve security clearance to SC level.Have experience of managing change and business transformation with proven results.Bring project management skills and experience.Communicate clearly and present well, with influence up to mid-to-senior management level.Be highly focused and organised, with the ability to prioritise workload.Assimilate complex technical subjects and explain them to non-technical stakeholders.

Additional role information

The role is remote with frequent travel to Brighton Head Office and customer sites.Knowledge of MoD DE&S business units and structure is desirable.Knowledge of Agile methodologies and ITIL v.3 best practice guidelines is desirable.Customer Success Management Training is desirable.