RemotevilleRemote Customer Journey Mapping Analyst Job in UK Proactis
Customer Journey Mapping Analyst Proactis
£50000 - £60000
Salesforce.ComSoftware As A Service Software As A Service
Senior (5-8 years)
UK
Leading Source-to-Pay software solution provider for mid-market organisations.
525+ employees
SaaSeCommerceProductivityAutomation
Open for applications
Role
Who you are
- 5+ years experience in customer journey mapping or related field.
- Expertise in data analysis and interpretation to drive decisions.
- Proficient in SFDC Servicecloud Qualtrics Medallia and PowerBI.
Desirables
- Strong analytical skills
- Detail-oriented
- Change management
What the job involves
- Document and measure quality interactions from prospect to contract.
- Recommend enhancements to improve customer experience across touchpoints.
- Work closely with key teams to gather and interpret data for actionable insights.
- Establish and implement key performance indicators to monitor customer interactions.
Company
Company mission
Proactis is a premier provider of Source-to-Pay software solutions, dedicated to empowering service-focused organizations. Our modular platform enriches procurement processes by enhancing spend control, risk management, compliance, and efficiency through digitization and automation. We strive to be an essential partner for companies, ensuring robust value delivery, local customer support, and sustained operational advantages.Company benefits
- Opportunities for continuous improvement and innovation.
- Collaborative work environment.
- Autonomy in project management.
Company values
- Customer Focused
- Efficient
- Innovative
- Collaborative