RRemoteville
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Customer Journey Mapping Analyst

Skills
Salesforce.ComSoftware As A ServiceSoftware As A Service
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 5+ years experience in customer journey mapping or related field.
  • Expertise in data analysis and interpretation to drive decisions.
  • Proficient in SFDC Servicecloud Qualtrics Medallia and PowerBI.

Nice to have

  • Strong analytical skills
  • Detail-oriented
  • Change management

Day to day

  • Document and measure quality interactions from prospect to contract.
  • Recommend enhancements to improve customer experience across touchpoints.
  • Work closely with key teams to gather and interpret data for actionable insights.
  • Establish and implement key performance indicators to monitor customer interactions.