RRemoteville

How Remoteville checks and expires listings

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Customer Onboarding Team Lead

Skills
CoachingContinuous ImprovementCross-Functional CollaborationsCustomer SuccessInterest RatesLeadershipNotion Productivity Software
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 5+ years of experience in onboarding customer success retention or operations including leadership experience managing large teams
  • Proven track record of improving KPIs such as activation engagement retention churn reduction and customer satisfaction
  • Strong people management skills with experience leading coaching and scaling high-performing teams
  • Data-driven mindset with the ability to analyze funnels identify trends and make operational decisions based on performance metrics
  • Experience building and optimizing onboarding processes workflows reporting systems and scalable operational frameworks
  • Strong cross-functional collaboration skills with experience working closely with Product Sales Retention Finance and other stakeholders
  • Excellent communication problem-solving and stakeholder management skills with the ability to manage escalations and drive continuous improvement initiatives

Nice to have

  • Results-driven
  • Student-focused
  • Accountable
  • High-performance culture
  • Mission-driven

Day to day

  • Own and improve onboarding KPIs including activation engagement retention refund reduction and time-to-activation
  • Lead and manage 3 onboarding teams with 35 people total ensuring strong performance accountability and alignment with business goals
  • Analyze onboarding funnel performance identify friction points and implement data-driven initiatives to improve student outcomes and reduce churn
  • Design optimize onboarding journeys engagement strategies and proactive re-engagement programs for at-risk students
  • Partner cross-functionally with Product Sales Retention Finance and Student Success teams to improve activation retention and scalable onboarding operations

Hiring process

  • Complete a quick digital interview with 2 short questions right after applying