RRemoteville
Canvas Medical logoCanvas Medical

Customer Operations Coordinator, Support

Skills
Software As A ServiceAirline TicketingContextCustomer ExperienceDatabasesFoundationsHealthcare
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 1+ years in a support operations or customer-facing role
  • Track record of managing multiple concurrent tasks with attention to detail
  • Comfort working in ticketing systems and following established processes
  • Basic familiarity with web applications and SaaS platforms
  • Willingness to learn SQL REST APIs and log analysis tools
  • Comfort navigating technical documentation and learning new tools independently
  • Interest in healthcare technology and willingness to build domain expertise
  • Strong written communication skills for daily customer communication
  • Organized process-oriented and able to prioritize reliably
  • Collaborative mindset and eagerness to learn from senior teammates

Nice to have

  • Organized
  • Detail-oriented
  • Quick learner
  • Curious
  • Empathetic
  • Process-oriented
  • Collaborative
  • Reliable

Day to day

  • Handle account unlocks staff provisioning and permission changes for customer organizations
  • Triage incoming tickets from Slack email and web forms using established runbooks
  • Build foundational knowledge of the Canvas platform clinical workflows and basic charting concepts
  • Respond to straightforward customer inquiries with clear empathetic communication and route complex issues with useful context