Customer Operations Launch Manager
Skills
Software As A ServiceBusiness IntelligenceConflictCritical ThinkingHealthcarePresentationsProfessional Services
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in program management project management product management consulting corporate strategy business operations or strategic planning in a SaaS company
- Bachelor’s degree in Health Care Business Management or 5+ years equivalent experience in project management or EHR systems
- Experience working closely with Professional Services or Customer Support
- Exceptional presentation oral and written communication skills
- Strong critical thinking problem solving organizational and decision-making skills
- Ability to manage conflict and drive decisions
- Ability to perform planning for complex projects managing all tasks required to meet business needs within budget and deadlines
Nice to have
- PMP certified
- Healthcare systems exposure
- Product development process knowledge
- Data-driven improvement mindset
- Strong business acumen
- AI portfolio management
- Financial focus
Day to day
- Lead multiple healthcare solution and service launch projects from early access pilots through commercial availability
- Coordinate cross-functional teams across customer operations professional services and customer support to define launch goals and execute scalable plans
- Monitor launch metrics risks and readiness while adjusting strategies to improve customer time-to-value and time-to-revenue
- Communicate complex information clearly influence stakeholders and coach team members through ambiguous high-impact initiatives