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Customer Operations Specialist
Skills
E-CommerceAnalytical SkillsAttention To DetailBusinessMicrosoft ExcelOffice EquipmentSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in Business Marketing Supply Chain Analytics Operations or related field preferred
- One to three years of experience in Customer Operations Sales Operations Supply Chain Ecommerce Operations or related role within consumer goods or retail
- Experience with POS data customer systems item setup or ecommerce product content preferred
- Exposure to Direct Import operations compliance processes or global supply chain workflows is a plus
- Proficiency in Excel and standard business tools required
- Experience with customer portals or reporting platforms preferred
- Strong interest in building a career in Sales Commercial Operations or Customer Management within a consumer products organization
- Strong working knowledge of POS data sales reporting and customer performance metrics
- Ability to analyze promotions pricing and competitive dynamics to generate actionable insights
- Experience in customer portals item setup systems ecommerce platforms and related tools
Nice to have
- Detail oriented
- Analytical
- Process improvement minded
- Fast paced environment
- Cross functional
Day to day
- Support sales programs customer meetings line reviews planograms and special initiatives.
- Manage customer facing item setup cost validation and product maintenance across domestic Direct Import and ecommerce channels.
- Own weekly POS reporting trend analysis and insight distribution to Sales while improving execution readiness and process efficiency.