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Owlet Baby Care logoOwlet Baby Care

Customer Operations Specialist

Skills
Analytical SkillsChildhoodTrainingCustomer DataCustomer Relationship ManagementEarly Childhood EducationKey Metrics
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 3+ years in customer support, preferably technical hardware or cloud-based
  • Strong analytical skills to diagnose root causes and drive process improvements
  • Ability to manage multiple projects and priorities from start to finish
  • Exceptional written and verbal communication skills for diverse audiences
  • Thrives in a fast-paced dynamic environment with shifting priorities
  • Passion for technology and alignment with Owlet's mission

Nice to have

  • AI-first
  • Analytically minded
  • Cross-functional collaborator
  • Customer-obsessed
  • Adaptable

Day to day

  • Act as the voice of the parent across Customer Service and internal teams
  • Use AI tools and customer data to identify trends and diagnose systemic issues
  • Translate ticket research and review analysis into clear recommendations for Product Engineering and Platform teams