Customer Operations Specialist
Skills
Analytical SkillsChildhoodTrainingCustomer DataCustomer Relationship ManagementEarly Childhood EducationKey Metrics
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in customer support, preferably technical hardware or cloud-based
- Strong analytical skills to diagnose root causes and drive process improvements
- Ability to manage multiple projects and priorities from start to finish
- Exceptional written and verbal communication skills for diverse audiences
- Thrives in a fast-paced dynamic environment with shifting priorities
- Passion for technology and alignment with Owlet's mission
Nice to have
- AI-first
- Analytically minded
- Cross-functional collaborator
- Customer-obsessed
- Adaptable
Day to day
- Act as the voice of the parent across Customer Service and internal teams
- Use AI tools and customer data to identify trends and diagnose systemic issues
- Translate ticket research and review analysis into clear recommendations for Product Engineering and Platform teams