Customer Relations Advisor
Skills
Apache StormContact CentersContinuous ImprovementCustomer ExperienceCustomer Relationship ManagementFitnessGym
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Previous experience in a customer service or contact centre environment
- Strong verbal and written communication skills with adaptable tone
- Ability to handle high-volume enquiries while maintaining service quality
- Remain calm patient and solution-focused in challenging situations
- Competent IT skills and ability to learn new systems quickly
- Strong organisational skills with excellent attention to detail
Day to day
- Deliver outstanding customer service to JD Gyms members across multiple communication channels.
- Resolve membership enquiries accurately and professionally, including cancellations, freezes, payments, and account updates.
- Manage complaints, maintain detailed records, and support teams by sharing member feedback and identifying recurring issues.