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Customer Reliability Engineer
Skills
OralPreventive MaintenanceReliabilityReliability EngineeringTicketing SystemsTroubleshooting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2-4 years of experience providing technical support
- Experience with online communication tools like Slack or MS Teams
- Experience with ticketing systems like Zendesk
- Experience building web applications or experience with programming and scripting in Python JavaScript and shell scripts
- Outstanding English written and verbal communication skills
- Basic network knowledge of protocols such as TCP/IP SSL/TLS DNS and HTTP
- Experience with cloud services like AWS Azure or Google Cloud
Day to day
- Provide technical support to users who are implementing the Soracom platform in their embedded applications web services cloud computing and other related technologies
- Educate customers on the value proposition of the Soracom platform
- Provide architectural guidance to users who are scaling their applications
- Work with engineers to investigate recurring technical issues
- Collect customer feedback as well as present your own suggestions for ways to improve Soracom's platform services
- Collaborate with other CREs and solutions architects to publish blogs tutorials and other documentation related to IoT architecture