Remote Customer Reliability Engineer Job in London, UK SORACOM

Who you are

• 2-4 years of experience providing technical support
• Experience with online communication tools like Slack or MS Teams
• Experience with ticketing systems like Zendesk
• Experience building web applications or experience with programming and scripting in Python JavaScript and shell scripts
• Outstanding English written and verbal communication skills
• Basic network knowledge of protocols such as TCP/IP SSL/TLS DNS and HTTP
• Experience with cloud services like AWS Azure or Google Cloud

What the job involves

• Provide technical support to users who are implementing the Soracom platform in their embedded applications web services cloud computing and other related technologies
• Educate customers on the value proposition of the Soracom platform
• Provide architectural guidance to users who are scaling their applications
• Work with engineers to investigate recurring technical issues
• Collect customer feedback as well as present your own suggestions for ways to improve Soracom's platform services
• Collaborate with other CREs and solutions architects to publish blogs tutorials and other documentation related to IoT architecture