Customer Sales Engineer
Skills
BusinessBusiness InsightsCustomer SupportEnhanced Data Rates For GSM EvolutionRequest For ProposalSalesServicenow
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in a customer-facing post-sales technical role
- Experience in renewals focused Sales Engineer Solutions Consultant Sales Consultant or Technical Account Manager roles
- Strong commercial mindset with ability to support revenue goals
- Deep understanding of cybersecurity and GRC ecosystems
- Passion for becoming a subject matter expert on a complex software platform
Nice to have
- REST API knowledge
- Excellent communicator
- Problem solver
- Collaborative
Day to day
- Partner with Account Managers to support renewal and expansion opportunities for existing customers
- Serve as the primary technical and product expert for a multi-product platform during trials and proof of concepts
- Identify customer pain points and goals then translate technical capabilities into clear business value
- Act as the technical point of contact for support queries and help shape security assessments RFPs and business cases
- Collaborate with CSMs Support and Product to improve the trial experience and remove friction