RRemoteville
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Customer Satisfaction Representative

Skills
Mobile ApplicationsDigital ServicesEnglishGermanNew TrendsRefundsService-Level Agreements
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 1+ years of customer service experience
  • Fluency in English and French or German or Turkish
  • Typing speed of at least 35 wpm
  • Ability to work under pressure
  • Experience supporting customers via app and website
  • Excellent written and verbal communication skills
  • Ability to upsell Premium subscriptions
  • Experience handling refunds and explaining policies
  • Problem-solving and initiative
  • Zendesk experience preferred

Nice to have

  • Empathy
  • Customer advocacy
  • Proactive mindset
  • Digital interest
  • Team collaboration

Day to day

  • Respond to customer queries by email and live chat using Zendesk
  • Handle a high volume of support requests while meeting SLAs and maintaining strong customer satisfaction
  • Resolve technical bugs content issues refund requests and app feature questions while escalating complex cases and logging trends

Hiring process

  • CV application review
  • Let’s chat
  • Interview with the Hiring Manager
  • Home case study
  • Final interview with colleagues