Customer Service Advisor
Skills
Attention To DetailComplaint ManagementContact CentersCustomer ServiceCustomer-Focused ServiceData EntryEnquiries
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Work experience gained in a customer services role is essential in a fast-paced office or Contact Centre
- A desire to build a career in customer service
- Telephone based customer services experience is desirable
- Excellent customer service skills are essential
- Strong written and oral communication skills are essential
- Strong interpersonal skills
- A collaborative approach is essential
- Strong attention to detail is essential as is ability to work methodically
- Strong IT skills that include Microsoft Office (Word Excel Email & Web) awareness and experience is essential
- Strong data entry skills and high levels of accuracy are essential
Day to day
- Compliance with Data Protection Act & GDPR
- Compliance with Company Policies & Procedures
- Complaint resolution within a timely manner and in accordance with company expectation
- Confirming order status with customers
- Advising customers of non-delivery specifics
- Dealing with customer enquiries relating to orders and deliveries
- Taking inbound calls from customers
- Liaising with Sale Advisors Business Account Managers Customers internal departments and Suppliers
- Processing orders from customers during busy periods
- Updating customers account details