Remote Customer Service Advisor Job in Norwich, UK Watson Fuels | A World Kinect Company

Who you are

• Work experience gained in a customer services role is essential in a fast-paced office or Contact Centre
• A desire to build a career in customer service
• Telephone based customer services experience is desirable
• Excellent customer service skills are essential
• Strong written and oral communication skills are essential
• Strong interpersonal skills
• A collaborative approach is essential
• Strong attention to detail is essential as is ability to work methodically
• Strong IT skills that include Microsoft Office (Word Excel Email & Web) awareness and experience is essential
• Strong data entry skills and high levels of accuracy are essential

What the job involves

• Compliance with Data Protection Act & GDPR
• Compliance with Company Policies & Procedures
• Complaint resolution within a timely manner and in accordance with company expectation
• Confirming order status with customers
• Advising customers of non-delivery specifics
• Dealing with customer enquiries relating to orders and deliveries
• Taking inbound calls from customers
• Liaising with Sale Advisors Business Account Managers Customers internal departments and Suppliers
• Processing orders from customers during busy periods
• Updating customers account details