Customer Service Advisor
Skills
Attention To DetailComplaint ManagementContact CentersCustomer ServiceCustomer-Focused ServiceData EntryEnquiries
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Work experience in a customer services role in a fast-paced office or Contact Centre
- Desire to build a career in customer service
- Excellent customer service skills
- Strong written and oral communication skills
- Strong interpersonal skills
- Collaborative approach
- Strong attention to detail
- Ability to work methodically
- Strong IT skills including Microsoft Office (Word, Excel, Email & Web)
- Strong data entry skills and high levels of accuracy
Nice to have
- Entrepreneurial thinking
- Innovative thinking
- Collaboration
- Efficient execution
- Strong interpersonal skills
- Strong data entry skills
- Attention to detail
- Strong IT skills
- Strong written and oral communication skills
Day to day
- The Customer Service Advisor is an important part of the Watson Team and is responsible for delivering an exceptional customer experience.
- The role requires taking inbound calls from customers, processing orders, and dealing with customer enquiries relating to orders and deliveries.
- Compliance with the Data Protection Act and GDPR, as well as company policies and procedures, is mandatory.