Remote Customer Service Agent Job in UK Trust Wallet

Who you are

• 2-3 years experience in frontline customer support, preferably in the financial or service industry
• Willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
• Adaptable and resilient, able to operate in a quickly changing environment
• Excellent verbal and written professional English and native language skills
• Great at multitasking, prioritizing, and managing time effectively
• Knowledge or interest in blockchain, digital assets, or the fintech industry
• Ability to work flexible hours and shifts including night shifts, weekends, and Public Holidays
• Right to work in the country you are based

Desirables

• Passionate
• Detail-oriented

What the job involves

• You will handle inbound inquiries and outbound communications through chats, emails, and calls
• Independently provide accurate information to resolve problems or issues
• Continuously educate yourself with relevant information to support customer service operations