Customer Service Agent
Skills
Contact CentersCryptocurrencyCustomer SatisfactionCustomer ServiceCustomer SupportLivechat ChatbotOn-Call Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2-3 years experience in frontline customer support, preferably in the financial or service industry
- Willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
- Adaptable and resilient, able to operate in a quickly changing environment
- Excellent verbal and written professional English and native language skills
- Great at multitasking, prioritizing, and managing time effectively
- Knowledge or interest in blockchain, digital assets, or the fintech industry
- Ability to work flexible hours and shifts including night shifts, weekends, and Public Holidays
- Right to work in the country you are based
Nice to have
- Passionate
- Detail-oriented
Day to day
- You will handle inbound inquiries and outbound communications through chats, emails, and calls
- Independently provide accurate information to resolve problems or issues
- Continuously educate yourself with relevant information to support customer service operations