Remoteville

Remote Customer Service Agent Job in UK Trust Wallet

Customer Service Agent Trust Wallet
Contact CentersCryptocurrencyCustomer SatisfactionCustomer ServiceCustomer SupportLivechat ChatbotOn-Call Support
Junior (1-2 years) - Mid-level (3-4 years)
UK


The worlds most trusted & secure #crypto wallet & #Web3 gateway, with 70 million+ users 💙💚
310+ employees
BlockchainFinTechCryptocurrency


Role


Who you are

  • 2-3 years experience in frontline customer support, preferably in the financial or service industry
  • Willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
  • Adaptable and resilient, able to operate in a quickly changing environment
  • Excellent verbal and written professional English and native language skills
  • Great at multitasking, prioritizing, and managing time effectively
  • Knowledge or interest in blockchain, digital assets, or the fintech industry
  • Ability to work flexible hours and shifts including night shifts, weekends, and Public Holidays
  • Right to work in the country you are based

Desirables

  • Passionate
  • Detail-oriented



What the job involves

  • You will handle inbound inquiries and outbound communications through chats, emails, and calls
  • Independently provide accurate information to resolve problems or issues
  • Continuously educate yourself with relevant information to support customer service operations

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Company


Company mission

Trust Wallet is dedicated to providing a secure and inclusive mobile wallet experience for cryptocurrency users worldwide, empowering them to access, transact, and store various assets across multiple blockchains with ease.




Company benefits

  • Career development opportunities
  • Work with diverse world-class talent
  • Learning and growth opportunities
  • Fast-paced and challenging projects
  • Global organization
  • Flat organizational structure
  • Competitive salary and benefits
  • Flexible working hours
  • Casual work attire



Company values

  • Inclusivity
  • Security
  • Innovation
  • Global Impact



Company HQ

San Francisco



Founders

Trust Wallet (Founding Team)
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